Contents
CleanQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
1. Information we collect
Personal Information
- Name and contact information (email, phone)
- Account credentials
- Profile information (bio, photo, services)
- Payment information (processed securely by third parties)
Location Information
- Service address for bookings
- Cleaner service area zip codes
- Approximate location for matching customers with nearby cleaners
Usage Information
- Booking history
- Messages between customers and cleaners
- Ratings and reviews
- App interactions and preferences
Device Information
- Device type and operating system
- IP address
- App version
2. How we use your information
We use your information to:
- Provide and improve the Service
- Match customers with cleaners
- Process bookings and payments
- Send notifications about your bookings
- Respond to your support requests
- Prevent fraud and ensure safety
- Comply with legal obligations
3. Information sharing
We share your information only as follows:
- With other users when necessary for the Service (e.g., customer name shown to cleaner after booking)
- With service providers who help us operate the Service (Firebase, payment processors)
- When required by law or to protect rights and safety
- With your consent
We do not sell your personal information to third parties.
4. Data storage and security
Your information is stored securely using industry-standard encryption. We use Firebase by Google for data storage and authentication. While we take reasonable precautions, no system is 100% secure.
5. Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at privacy@cleanqapp.com.
6. Children's privacy
CleanQ is not intended for users under 18. We do not knowingly collect information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
7. Third-party services
Our app uses the following third-party services, each with their own privacy policies:
- Firebase (Google) — Authentication and database
- OpenStreetMap Nominatim — Geocoding
- Stripe (when added) — Payment processing
8. Data retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion at any time by contacting us.
9. Location data
We collect location data to match customers with nearby cleaners. You can disable location sharing in your device settings, but this may limit functionality.
10. Notifications
We may send push notifications about your bookings. You can manage notification preferences in your device settings.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes. Continued use of the Service after changes indicates your acceptance.
12. International users
CleanQ is operated from the United States. If you access the Service from outside the US, your information may be transferred to and processed in the US.
13. Contact us
For privacy questions or concerns, contact us at: